Privacy Policy

1. Who we are

Refined Renos provides bathroom and home renovation services in Aurora, Newmarket, Toronto and the surrounding Greater Toronto Area in Ontario, Canada. We are responsible for personal information under our control. Privacy enquiries can be directed to us using the contact details at the end of this policy.

Personal information means information about an identifiable individual. This policy covers our website enquiries and customer relationships. External websites and platforms have their own privacy policies.

2. Information we collect

The information we collect depends on how you interact with us. It may include:

• Contact details: your name, email address, telephone number and city, and your project address when needed to arrange a visit or carry out work.
• Renovation details: the type of project, approximate budget, preferred start date, requested upgrades, measurements, design preferences and the information you include in your message.
• Photos and documents: images of your space, plans and other files you choose to provide. Files may contain identifying details or embedded information such as when and where a photo was taken.
• Customer records: correspondence, estimates, agreements, scheduling information, invoices, payment records and service or warranty enquiries arising from your project.
• Technical information: your IP address, browser and device information, pages requested, access times and information used to operate the website and detect spam or misuse.

Please provide only information relevant to your enquiry. Do not send identification documents, payment card details, medical records or other sensitive information through the quote form.

3. How we use information

We use relevant personal information to:

• Respond to questions, review your project and prepare estimates.
• Arrange consultations, site visits, renovation work and follow-up service.
• Communicate about project scope, selections, scheduling and progress.
• Administer agreements, invoices, payments and warranty requests.
• Operate, troubleshoot and protect our website and business records.
• Meet legal obligations and address disputes or claims.

If we wish to use your information for a new purpose, we will explain that purpose and obtain consent where required by applicable law.

4. Project photos

Photos submitted with a quote request help us understand your existing space, visible conditions and renovation goals. We may review them with team members or service providers who need them to assess or deliver your project.

Sending photos for a quote does not, by itself, give us permission to publish them in our portfolio, advertising or social media. We will seek separate permission before using identifiable customer photos or project details for those purposes.

5. Consent & communication

When you request a quote or contact us about a project, we use the information you provide to handle that request and communicate with you about it. The form of consent depends on the sensitivity of the information and the circumstances. We obtain express consent where required.

A quote request is not blanket consent to unrelated marketing. If we send promotional emails or messages, we do so only with consent or another basis permitted by applicable law, and provide a way to unsubscribe.

You can withdraw consent to optional uses by contacting us. Legal or contractual restrictions may apply. If withdrawal affects our ability to provide a requested service, we will explain the consequences.

6. Cookies & third-party tools

Cookies are small files stored on your device. Our website and embedded services may use cookies or similar technologies to support functionality, security and the display of third-party content.

• Google reCAPTCHA: our forms use reCAPTCHA to help distinguish genuine enquiries from automated activity. Google processes technical and interaction information for this purpose and sets a security cookie.
• Google Maps and hosted fonts: loading maps and font resources connects your browser to Google services. Those services may receive your IP address, browser information and other technical data; maps may also use cookies.
• Analytics, where enabled: measurement tools may process device identifiers, referral information and page interactions to help us understand website use. You can contact us for information about the tools currently in use and the choices available.

Google’s handling of information is described in its Privacy Policy. Use of reCAPTCHA is also subject to Google’s Terms of Service.

You can manage or delete cookies through your browser settings. Blocking some cookies or third-party resources may affect forms, maps or other features. You can contact us by phone or email if you prefer not to use the online form.

Links to review platforms, social media and other websites take you to services with their own privacy practices. Review their policies before providing information.

7. Sharing information

We share personal information as needed for the purposes described in this policy, including with:

• Team members, trades, suppliers and other project participants who need relevant details to assess, schedule or complete your work.
• Providers supporting website hosting, email, forms, file storage, IT, accounting or payment administration.
• Professional advisers, insurers, authorities or other parties where disclosure is required or permitted by law, or necessary to address a legal claim.

We limit the information shared to what is appropriate for the purpose and require service providers handling information on our behalf to protect it and use it for the services they provide to us. We may also share information when you specifically authorize us to do so.

8. Storage & retention

Information may be stored in our business systems and those of our service providers. Depending on the provider, it may be processed or stored outside Ontario or Canada, including in the United States, and may be accessible to authorities under the laws of those jurisdictions.

We retain information only for as long as reasonably needed for the purpose for which it was collected and for applicable legal, accounting, warranty or dispute-resolution requirements. Retention varies by record type: an unaccepted enquiry may have a different retention period from an active project, invoice or warranty record.

When information is no longer needed, we take reasonable steps to delete, securely destroy or anonymize it. Backup copies may remain until the relevant backup cycle expires. Contact us if you would like information about the retention of your particular records.

9. Protecting information

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information, including limiting access to people who need it for their work. No website, email service or storage system can guarantee complete security.

If a privacy breach occurs, we will assess it and take steps to contain and address it, including notifying affected individuals and reporting to the relevant authority where required by law.

10. Your privacy choices

Subject to applicable law, you may ask us to:

• Explain what personal information we hold about you, how it has been used and to whom it has been disclosed.
• Provide access to your personal information and correct inaccurate or incomplete information.
• Stop optional uses or communications for which you withdraw consent.
• Delete information that we no longer need to retain.

We may need to verify your identity before responding. Under applicable Canadian privacy law, we generally respond to access requests within 30 days. If a permitted extension or exception applies, we will explain it and any available recourse.

Deletion is not an absolute right: we may need to retain certain information to meet legal obligations, administer an agreement or address a claim. We will explain relevant limits when responding to your request.

11. Policy updates

We may update this policy to reflect changes to our services, practices or legal requirements. The date above identifies the latest version. Where a material change requires notice or fresh consent, we will provide it as required.